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Incident/Complaint/Issues Management Module

Incident/Complaint/Issues Management Module

Most organizations plan for and continually strive to prevent incidents, accidents, and complaints. Effective incident management provides the opportunity to learn about and improve overall performance. Our web-based tool helps you document, track and report on all incidents and near-misses, including injuries, illnesses, spills, complaints, and releases.

Kestrel Tellevate’s system:

  • Creates an organization-specific investigation program
  • Provides for internal communication of incident and investigation process
  • Tracks near-miss and recordables quickly and easily
  • Creates required OSHA and EPA forms to ensure compliance with reporting requirements
  • Generates real-time reports with mobile, paperless functionality
  • Integrates with task management, CAPA, root cause analysis, and other tools
  • Allows employees to quickly and easily complete forms from a mobile device without logging in
  • Generates nonconformance reports and connect to CAPAs
  • Easily assigns next steps and corrections
  • Generates robust reporting that allows the company to track trend data
  • Establishes a central database with all complaint data and a robust audit trail
  • Generates real-time reports; supervisors can screen each report for next steps.
  • Automatically adds information to the related incident/complaint management database, where it can be reviewed, investigated, or escalated, as needed.